Maximise Machine Uptime:
Start your workday secure in the knowledge that you and your machines are taken care of by a skilled and experienced remote service specialist.
John Deere dealers have access to several unique cutting-edge remote tools such as Expert Alerts for extending advanced support that helps you optimise machine performance and maximise uptime. Most of our machines come with five years of connectivity from the factory to enable our dealers to leverage the tools here, provided that you have given your consent.
The Remote Display Access tool significantly reduces your machine setup time, since it allows the dealer’s expert to connect with your in-cab-display to assist you with set-up. It also allows your dealer’s expert to give you performance enhancement support and will make it much easier for you to communicate with you dealer when you run into issues, which is another big uptime factor.
Dedicated driver training at your dealership. It highlights the key productivity features of your machine and explains how you use them to optimise your operations.
The operating condition of your machine is remotely monitored by dealer specialists through John Deere Connected Support tools like Expert Alerts and Machine Dashboard. If the tools indicate that something is wrong on the machine, you’ll be contacted immediately with the proactive support you need to minimize the risk of downtime.
Expert Alerts, our newest unique system advancement is based on software algorithms that can predict certain upcoming issues before they have a negative impact or cause collateral damage. With diagnostic and repair information generated automatically, dealer service technicians can react more quickly and downtime can be reduced significantly.